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Why should I sign up for a Rocket Club membership?
I’m signed up for EltonJohn.com newsletters. Does that mean I am a member?
How much is a membership?
How long does my Rocket Club membership last?
How can I change the email address in my account?
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How do I get technical support for the site?
Where should I send my feedback or comments about the site?
General Shop Questions
Do I need a Rocket Club membership to use the Shop?
I’m having issues with my Rocket Club membership. Where can I get help?
How do I know that ordering through EltonJohn.com is safe?
How accurate are the product descriptions on EltonJohn.com?
How do I know if an item is available?
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Questions About Placing Your Order
What is the EltonJohn.com Shop return policy?
What browser does the EltonJohn.com Shop work best in?
Can I use the EltonJohn.com Shop on my mobile device?
What payment methods can I use to order from the EltonJohn.com Shop?
What currencies can I shop in at the EltonJohn.com Shop?
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Questions About Our Ticket Sales
How do I buy Rocket Tickets?
How do I know if Rocket Tickets are available?
I am an EltonJohn.com Rocket Club Subscriber, how do I receive priority seating in Rocket Ticket presales?
Do you offer accessible seating?
Do I need a promotional code or password to buy premium Rocket Tickets?
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Questions About Rocket Club Subscriptions
How do I purchase a Rocket Club subscription?
What are the benefits of purchasing a subscription to The Rocket Club?
I am having trouble accessing the subscriber area. What do I do?
How long does my subscription last?
How do I renew my subscription?
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Is it possible to make changes to my order after I’ve placed it?
Why do I see multiple charges on my credit card?
I didn’t receive my order. What happened to it?
Returns, Exchanges & Transfers
What is the EltonJohn.com Shop return/refund policy?
Can I return tickets I have purchased through EltonJohn.com?
Can I exchange the tickets I have purchased through EltonJohn.com for a different show?
I am no longer able to attend the show I’ve purchased tickets for. Can I transfer them to someone else?
Can I get a refund on my subscription?